Return Policy
Last updated: September 10th, 2025
Our Commitment to Your Satisfaction
At Minded, we stand behind the quality of our brain health supplements. We want you to be completely satisfied with your purchase, which is why we offer a comprehensive return policy designed to give you confidence in trying our products.
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on all our products. If you're not completely satisfied with your purchase, you can return it within 60 days of the original purchase date for a full refund of the product price.
What's Covered
• All brain health supplements and related products
• Both opened and unopened products
• Single purchases and subscription orders
• Products purchased directly from our website
What's Not Covered
• Shipping and handling charges (unless the return is due to our error)
• Products damaged due to misuse or normal wear
• Products returned after the 60-day window
• Products purchased from unauthorized retailers
How to Initaite
Step 1: Contact Customer Service
Before returning any product, please contact our customer service team:
• Email: returns@migra-health.com
• Hours: Monday-Friday, 9 AM - 6 PM EST
Step 2: Obtain Return Authorization
Our team will provide you with:
• A Return Merchandise Authorization (RMA) number
• Return shipping instructionsA prepaid return label (for returns due to our error)
Step 3: Package Your Return
• Include all original packaging when possible
• Pack items securely to prevent damage during shipping
• Include the RMA number clearly visible on the package
• Keep your tracking number for reference
6. Intellectual Property
Customer-Initiated Returns
For returns due to customer preference or dissatisfaction:
• Customer is responsible for return shipping costs
• We recommend using a trackable shipping method
• Insurance is recommended for high-value returns
Company Error Returns
If we made an error (wrong product, damaged item, etc.):
• We provide a prepaid return label
• No shipping charges to the customer
• Expedited processing of refund or replacement
Refund Processing
Timeline
Refund Processing: 3-5 business days after we receive your return
Bank Processing: Additional 5-10 business days depending on your financial institution
Total Time: Generally 7-15 business days for complete refund processing
Refund Method
Refunds are issued to the original payment method
Credit card refunds appear as a credit on your statement
PayPal refunds are processed back to your PayPal account
Store credit may be offered as an alternative option
Subscription Returns
For subscription customers:
• You can pause or cancel your subscription at any time
• Returns follow the same 60-day guarantee
• Contact us to modify subscription frequency or products
Exchange
While we primarily offer refunds, we're happy to facilitate exchanges:
• Contact customer service to arrange an exchange
• We'll provide instructions for returning the original item
• New item ships once we receive your return
• Price differences may apply for upgraded products
International Returns
For international customers:
• Same 60-day guarantee applies
• Customer responsible for return shipping costs and any customs fees
• We recommend using trackable international shipping
• Processing may take additional time due to customs procedures
Damaged or Defective Products
If you receive a damaged or defective product:
• Contact us immediately upon receipt
• Provide photos of the damage if possible
• We'll arrange for immediate replacement or refund
• No need to return damaged items in most cases
Subscription Cancellations
Easy Cancellation Process
• Cancel anytime through your online account
• Call or email customer serviceNo cancellation fees or penalties
• Changes take effect with your next scheduled shipment
Subscription Guarantee
• 60-day guarantee applies to each shipment
• Return any shipment you're not satisfied with
• Modify frequency, pause, or cancel without hassle
Quality Assurance
Our Promise
• All products are manufactured in FDA-registered facilities
• Third-party testing for purity and potency
• Strict quality control measures at every step
• Fresh products with extended expiration dates
Freshness Guarantee
• We guarantee product freshness and potency
• Products are stored in climate-controlled environments
• Regular inventory rotation ensures optimal quality
• If you receive an expired product, we'll replace it immediately
Customer Service Excellence
Our customer service team is here to help:
• Knowledgeable staff trained on all products
• Quick response times (within 24 hours)
• Multiple contact methods for your convenience
• Follow-up to ensure your satisfaction
Special Circumstances
Medical Concerns
If you experience any adverse reactions:
• Discontinue use immediately
• Consult with your healthcare provider
• Contact us for a full refund regardless of time frame
• Your health and safety are our top priority
Auto-Ship Program
• Easy modification of delivery schedule
• Skip shipments when needed
• Change products within your subscription
• Cancel with no questions asked
Terms & Conditions
General Terms
• This return policy applies to purchases made directly from Minded
• Returns must be in saleable condition
• We reserve the right to refuse returns that don't meet our guidelines
• This policy may be updated periodically with notice to customers
Fraud Prevention
• We monitor return patterns to prevent abuse
• Excessive returns may result in account review
• We reserve the right to refuse service to customers who abuse this policy
Contact Us
For any questions about returns, refunds, or our products:
Customer Service Email: returns@minded-health.com
Business Hours: Monday-Friday, 9 AM - 6 PM EST
