At Minded, we stand behind the quality of our brain health supplements. We want you to be completely satisfied with your purchase, which is why we offer a comprehensive return policy designed to give you confidence in trying our products.

We offer a 60-day money-back guarantee on all our products. If you're not completely satisfied with your purchase, you can return it within 60 days of the original purchase date for a full refund of the product price.

• All brain health supplements and related products
• Both opened and unopened products
• Single purchases and subscription orders
• Products purchased directly from our website

• Shipping and handling charges (unless the return is due to our error)
• Products damaged due to misuse or normal wear
• Products returned after the 60-day window
• Products purchased from unauthorized retailers

Step 1: Contact Customer Service

Before returning any product, please contact our customer service team:
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‍• Email: [RETURNS EMAIL]
‍• Phone: [PHONE NUMBER]
‍• Hours: Monday-Friday, 9 AM - 6 PM EST

Step 2: Obtain Return Authorization

Our team will provide you with:
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• A Return Merchandise Authorization (RMA) number
• Return shipping instructionsA prepaid return label (for returns due to our error)

Step 3: Package Your Return
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• Include all original packaging when possible
• Pack items securely to prevent damage during shipping
• Include the RMA number clearly visible on the package
• Keep your tracking number for reference

Customer-Initiated Returns

For returns due to customer preference or dissatisfaction:
• Customer is responsible for return shipping costs
• We recommend using a trackable shipping method
• Insurance is recommended for high-value returns

Company Error Returns

If we made an error (wrong product, damaged item, etc.):
• We provide a prepaid return label
• No shipping charges to the customer
• Expedited processing of refund or replacement

Timeline
Refund Processing: 3-5 business days after we receive your return
Bank Processing: Additional 5-10 business days depending on your financial institution
Total Time: Generally 7-15 business days for complete refund processing

Refund Method
Refunds are issued to the original payment method
Credit card refunds appear as a credit on your statement
PayPal refunds are processed back to your PayPal account
Store credit may be offered as an alternative option
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Subscription Returns
For subscription customers:

• You can pause or cancel your subscription at any time
• Returns follow the same 60-day guarantee
• Contact us to modify subscription frequency or products

While we primarily offer refunds, we're happy to facilitate exchanges:
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• Contact customer service to arrange an exchange
• We'll provide instructions for returning the original item
• New item ships once we receive your return
• Price differences may apply for upgraded products

For international customers:
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• Same 60-day guarantee applies
• Customer responsible for return shipping costs and any customs fees
• We recommend using trackable international shipping
• Processing may take additional time due to customs procedures

If you receive a damaged or defective product:
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• Contact us immediately upon receipt
• Provide photos of the damage if possible
• We'll arrange for immediate replacement or refund
• No need to return damaged items in most cases

Easy Cancellation Process
• Cancel anytime through your online account
• Call or email customer serviceNo cancellation fees or penalties
• Changes take effect with your next scheduled shipment

Subscription Guarantee
• 60-day guarantee applies to each shipment
• Return any shipment you're not satisfied with
• Modify frequency, pause, or cancel without hassle

Our Promise
• All products are manufactured in FDA-registered facilities
• Third-party testing for purity and potency
• Strict quality control measures at every step
• Fresh products with extended expiration dates
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Freshness Guarantee
• We guarantee product freshness and potency
• Products are stored in climate-controlled environments
• Regular inventory rotation ensures optimal quality
• If you receive an expired product, we'll replace it immediately

Our customer service team is here to help:
• Knowledgeable staff trained on all products
• Quick response times (within 24 hours)
• Multiple contact methods for your convenience
• Follow-up to ensure your satisfaction

Medical Concerns‍
If you experience any adverse reactions:
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• Discontinue use immediately
• Consult with your healthcare provider
• Contact us for a full refund regardless of time frame
• Your health and safety are our top priority

Auto-Ship Program
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• Easy modification of delivery schedule
• Skip shipments when needed
• Change products within your subscription
• Cancel with no questions asked

General Terms
• This return policy applies to purchases made directly from Minded
• Returns must be in saleable condition
• We reserve the right to refuse returns that don't meet our guidelines
• This policy may be updated periodically with notice to customers

Fraud Prevention
• We monitor return patterns to prevent abuse
• Excessive returns may result in account review
• We reserve the right to refuse service to customers who abuse this policy

For any questions about returns, refunds, or our products:
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Customer Service Email: returns@minded-health.com
Phone: [PHONE NUMBER]
Address: [COMPANY ADDRESS]

Business Hours: Monday-Friday, 9 AM - 6 PM EST